Privacy Policy

Welcome to Crystal Souls. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, or interact with us online.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

When you place an order, contact us, or create an account, we may collect:

Full name
Email address
Phone number
Billing and shipping address
Payment information
Order history

2. How We Use Your Information

We use your information to:

Process and deliver orders
Provide customer support
Send order confirmations and updates
Improve our website and services
Prevent fraud and unauthorized transactions
Send promotional emails (only if you opt in)

3. Payment Information

All payments are processed securely through trusted third-party payment providers. We do not store your full credit card or payment details on our servers.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share information with:

Shipping and delivery providers
Payment processors
Website hosting and analytics services
Legal authorities when required by law

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, disclosure, or misuse. However, no online transmission or storage system can be guaranteed to be 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate data
Request deletion of your data
Withdraw consent for marketing communications

To exercise these rights, contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.