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Terms & Conditions

Welcome to Crystal Souls. These Terms and Conditions govern your use of our website and the purchase of products from our online store.

By accessing our website or placing an order, you agree to comply with and be bound by these Terms and Conditions.

1. General Information

This website is operated by Crystal Souls. Throughout the site, we reserve the right to update, modify, or replace any part of these Terms and Conditions at any time without prior notice.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or guardian.

  • The information you provide is accurate and complete.

  • You will use the website only for lawful purposes.

3. Products & Descriptions

We aim to ensure all product descriptions, images, and pricing are accurate. However:

  • Colours and appearance may vary slightly due to screen settings and the natural variation of crystals and stones.

  • Each crystal is unique and may differ in shape, size, colour, or pattern.

  • We reserve the right to correct errors, inaccuracies, or omissions at any time.

Products are subject to availability.

4. Pricing & Payments

All prices are listed in Australian Dollars (AUD) unless otherwise stated.

We reserve the right to:

  • Change prices without notice

  • Cancel orders due to pricing errors

  • Refuse suspicious or fraudulent transactions

Accepted payment methods may include:

  • Credit/Debit Cards

  • PayPal

  • Afterpay or other approved payment services

Payment must be received before orders are processed and shipped.

5. Orders

Once an order is placed:

  • You will receive an order confirmation email.

  • Acceptance of your order occurs when we dispatch the products.

  • We reserve the right to refuse or cancel orders at our discretion.

If your order is cancelled after payment, a refund will be issued.

6. Shipping & Delivery

Shipping times are estimates only and may vary due to carrier delays or circumstances beyond our control.

Customers are responsible for providing accurate shipping information.

We are not responsible for:

  • Delayed deliveries

  • Lost parcels due to incorrect addresses

  • Damage caused during shipping once handed to the carrier (subject to Australian Consumer Law)

Please refer to our Shipping Policy for more details.

7. Returns & Refunds

We comply with the Australian Consumer Law.

You may be entitled to a replacement, repair, or refund if a product:

  • Arrives damaged

  • Is faulty

  • Is significantly different from the description

Due to hygiene and the unique nature of crystals, we may not accept returns for:

  • Change of mind

  • Minor imperfections or natural variations

Return requests must be made within [Insert Number] days of receiving your order.

8. Crystal Disclaimer

Crystals, gemstones, and spiritual products sold on this website are intended for decorative, personal, or spiritual use only.

We do not guarantee:

  • Healing outcomes

  • Medical benefits

  • Spiritual results

Information provided on this website is not medical, psychological, or professional advice and should not replace professional healthcare guidance.

9. Intellectual Property

All content on this website, including:

  • Logos

  • Product images

  • Text

  • Graphics

  • Branding

is owned by or licensed to [Business Name] and may not be copied, reproduced, or used without written permission.

10. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

  • Indirect or consequential losses

  • Loss of profits or business

  • Delays beyond our control

  • Website interruptions or technical issues

Nothing in these Terms excludes rights granted under Australian Consumer Law.

11. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and use personal information.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, policies, or practices.

13. Governing Law

These Terms and Conditions are governed by the laws of Australia and the applicable laws of the State or Territory in which the business operates.

Any disputes arising from these Terms will be subject to the jurisdiction of Australian courts.

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