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Shipping Policy

Thank you for shopping with Crystal Souls. We proudly ship our products across Australia and aim to provide reliable and secure delivery for every order.

1. Shipping Locations

We currently ship to all Australian states and territories, including:

  • Victoria

  • New South Wales

  • Queensland

  • South Australia

  • Western Australia

  • Tasmania

  • Australian Capital Territory

  • Northern Territory

At this time, we do not offer international shipping unless otherwise stated.

2. Order Processing Time

  • Orders are generally processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During busy periods, sales, or holidays, processing times may be slightly delayed.

3. Shipping Methods & Delivery Times

We use trusted Australian shipping carriers such as Australia Post and other courier services.

Estimated delivery times:

  • Metro Areas: 2–7 business days

  • Regional Areas: 5–10 business days

  • Remote Areas: 7–14 business days

Delivery times are estimates only and may vary depending on your location and carrier delays.

4. Shipping Costs

Shipping fees are calculated at checkout based on:

  • Delivery location

  • Parcel size and weight

  • Selected shipping option

We may offer:

  • Flat-rate shipping

  • Free shipping promotions

  • Express shipping options (where available)

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your delivery status.

6. Packaging & Fragile Items

Crystals and fragile items are packaged carefully to help prevent damage during transit. While we take every precaution, occasional shipping damage may occur.

If your order arrives damaged:

  1. Contact us within 48 hours of receiving your package.

  2. Include your order number and clear photos of the damaged item and packaging.

We will assess the issue and work toward a suitable resolution.

7. Incorrect Address Information

Please ensure your shipping details are correct before placing your order.

We are not responsible for:

  • Delays caused by incorrect addresses

  • Lost parcels due to incomplete or inaccurate information

  • Additional shipping fees for returned packages

If you need to update your address, contact us immediately at [Your Email Address].

8. Lost or Delayed Parcels

If your parcel is significantly delayed or appears lost:

  • First check your tracking information

  • Contact the shipping carrier directly if possible

  • Reach out to us for assistance

We will do our best to help investigate delivery issues with the carrier.

9. Authority to Leave

Some deliveries may be left in a safe place if requested or permitted by the carrier. Once a parcel is marked as delivered, we are not responsible for theft or loss after delivery.

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